Japanese Customer Service Senior Representative

Company	Cigna Group
Location	Pennsylvania, USA, Texas, USA, Florida, USA, Georgia, USA, Mississippi, USA, Tennessee, USA, North Carolina, USA, Illinois, USA
Salary	$17.98 – $26
Type	Full-Time
Degrees	Bachelor’s
Experience Level	Junior, Mid Level

Strong proficiency in both speaking and writing Japanese is a must.
Strong proficiency in speaking English.
High School Diploma or equivalent required, associate or bachelor’s degree preferred.
1+ years of customer service experience analyzing and solving customer problems required, call center experience a PLUS
Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer.
Knowledge of Medical Terminology a PLUS.
Excellent written and oral communication skills.
Ability to perform in a high volume, fast paced call center environment.
Proven ability to work independently as well as a productive member of a team.
Exceptional organizational and time-management focus.

Receive requests by email or telephone regarding insurance claims/policies while operating on multiple computer applications. Respond to inquiries from policy holders, providers and/or others for information and assistance
Perform research to respond to inquiries and interpret policy provisions to determine most effective response. Mail or route claim forms and supporting documentation to various units for final processing
Independently respond to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. May seek assistance with complex customer services issues
Ability to understand and interpret policy provisions
Performs research to respond to inquiries and interprets policy provisions to determine most effective response using established departmental procedures, HIPAA regulations, and corporate policies.