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IT Technician
| Company | General Dynamics |
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| Location | Springfield, VA, USA |
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| Salary | $51 – $69 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Computer Hardware
- RMF
- Technical Support
- 7+ years of related experience
- US Citizenship Required
Responsibilities
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- Provides telephone technical support to employees regarding technical aspects of assigned products
- Answers questions about installation, operation, configuration, customization and usage of assigned products
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Maintains appropriate licenses, training and/or certifications, as needed; researches and determines applicability of new/emerging certification programs; may recommend applicable certifications for lower-level team members
- Has a deep understanding of how teams integrate and coordinate their efforts and resources to achieve program objectives
- Assisting in communicating, implementing, and enforcing security policies or plans for data, software applications, hardware, and telecommunications devices
- Providing recommendations to stakeholders on information assurance engineering standards, implementation dependencies, and changing information assurance related technologies
Preferred Qualifications
No preferred qualifications provided.
