IT Technical Support Analyst
| Company | Accenture |
|---|---|
| Location | Washington, DC, USA |
| Salary | $20.34 – $49.57 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Minimum 1+ year experience as a desktop support professional in a predominately Windows environment
- Minimum 1+ year experience working with an enterprise ticketing system and asset tracking system
- Minimum 1+ year experience working with customers face to face
- High School Diploma or GED
Responsibilities
- Support in areas of incidents, and high value services with a focus on customer experience
- Building authentic, positive, trust-based relationships with all key-stakeholders
- Become the Technology Services customer champion in all respects to deliver customer excellence
- Proactively seeking opportunities to meet or exceed the quality and consistency of service delivery for our customers, escalating only when necessary
- Supporting projects and initiatives that impact large groups of people across the US
Preferred Qualifications
- You have Apple experience
- Understanding of the principles of Asset Management
- Understanding and use of ITSM Service Now, or equivalent incident management toolsets.