IT Systems Administrator

3-5 years of experience in a System Administration, Network Administration or related role
Knowledge of core networking concepts (TCP/IP, LAN/WAN, Switching Routing)
Experience managing/supporting SD-WAN environments (Cisco Meraki preferred)
Experience with cloud based productivity suites (Google Workspace, Office 365)
Experience documenting resolutions for entry to the Knowledge Base
Understanding of Endpoint Configuration Management Concepts (Intune, JAMF, KACE)
Experience with Identity Management Concepts (G Suite, Azure, Okta, Active Directory)
Familiarity with Cloud Environments (eg. Azure, AWS, Meraki)
Experience with Incident Management Tools (eg. Jira, Freshservice)
CompTIA A+/Network+ is a positive

Support our supportive and inclusive culture while driving excellence in execution
Be the go-to person for supporting, troubleshooting, and maintaining Gopuff’s nationwide internal network infrastructure
Ensure the efficiency, reliability and security of the Gopuff IT infrastructure
Define Gopuff’s network access rules and assess access to cloud infrastructure
Stay abreast of security threats and vulnerabilities
Ensure network performance meets stakeholder requirements for a 24/7 support structure
Respond to and resolve all issues with Gopuff infrastructure to ensure the highest level of availability possible
Troubleshoot and resolve remote hardware, software, and network issues
Identification and triage of incidents
Follow Gopuff’s technology delivery practices, standards, project management disciplines.
Communicate status updates with key stakeholders during major incidents
Be flexible. Be willing to learn. We’re growing and we need you to grow with us