IT Support Specialist III

Bachelor’s degree and a minimum of 1 year of related experience; or an advanced degree without experience; or equivalent work experience.
Knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365)
Experience working on a high-volume ticketing system (+4000 PM)
Experience supporting customer IT needs within a global team supporting multiple regions and time zones
Knowledge of endpoint management tools such as JAMF, Airwatch, InTune etc.

Support our core platforms – user support, ticketing, procurement, and provisioning
Take ownership of customer issues escalations as a member of the IT support staff applying your understanding of systems within multiple applications in our tech stack
Document all processes and update current documentation for the established process
Complete and document assigned project work and provide updates to ensure accuracy
Partner with other ITS team members to improve efficiency by implementing new processes, tools, strategies, and automation
Work collaboratively across IT and serve as an ambassador for the IT organization with our internal stakeholders
Provide the very best customer service experience for all Bricksters when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce
Maintain the asset inventory system and ensure all hardware/software allocations are logged

No preferred qualifications provided.