IT Support Specialist I
| Company | EquipmentShare |
|---|---|
| Location | Columbia, MO, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior |
Requirements
- Strong working knowledge of Windows and macOS operating systems.
- Basic knowledge of printer functionality
- Familiarity with mobile devices (iOS, tablets, and Android) and common office applications.
- Familiarity with ITSM, ITIL, and IT best practices are preferred.
- Familiarity with Audio and Visual troubleshooting techniques.
- Excellent customer service skills, including patience, empathy, and strong communication.
- Experience in creating processes and procedure workflows.
- Ability to troubleshoot basic hardware and software problems.
- Attention to detail and the ability to maintain accurate notes and records.
- Ability to troubleshoot network setup and configuration issues
- Ability to work independently and as part of a team.
Responsibilities
- Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform.
- Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity.
- Assist users with software applications, account access, and password resets.
- Accurately document all support interactions and solutions in the ticketing system.
- Escalate unresolved issues to Tier 2 support with clear and detailed information.
- Assist with onboarding new employees, including setting up user accounts and devices.
- Help with offboarding tasks, such as disabling accounts and reclaiming equipment.
- Collaborate with IT team members to identify and address recurring issues.
- Participate in the on-call rotation for after-hours and weekend support.
Preferred Qualifications
- Familiarity with ITSM, ITIL, and IT best practices are preferred.
- An associate degree in computer science or a related field is a plus.
- IT certifications are a plus (A+, ITF, ITIL, NET+, etc.)