IT Support Specialist I

Knowledge of and experience with Microsoft Windows and Active Directory
Valid Texas Driver’s License
Ability to participate in an after-hours on call rotation and work extended hours when necessary
Successful completion of a criminal background check required
Eligibility for Criminal Justice Information Services (CJIS) system access must be maintained for the duration of employment

Operates the IT Service Desk to provide remote technology support services with the objective of delivering first-call resolutions
Provides SUPERIOR customer service and completes work while exercising strong work ethic and integrity
Updates and installs new technology solutions by meeting with customers to analyze requirements, gather information and specifications, and install configure, and test the solution
Creates, updates, and maintains documentation and inventory records
Installs new software and upgrades, tests changes, and maintains system backups
Researches current and upcoming technology
Installs network-connected devices including workstations, printers, scanners, etc.
Assists customers in assessing their technology needs
Participates in an after-hours on call rotation to address emergency issues
Performs other job-related duties as assigned

Strong written and verbal communication skills
Strong analytical and problem-solving skills
Ability to understand and use reference and technical manuals and repair tools
Ability to troubleshoot and repair desktop and mobile computers and peripherals
Knowledge of industry standard office productivity applications and computer operating systems
Ability to work effectively in a customer service driven IT organization
Ability to work effectively on both individual and team assignments