IT Support Specialist
| Company | ASM Global |
|---|---|
| Location | Fort Lauderdale, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior |
Requirements
- An associate degree from an accredited college or university, or 1-2 years of related experience and/or training, or an equivalent combination of education and experience.
- A bachelor’s degree is preferred.
- A minimum of 1 to 2 years in an IT support role with experience in Help Desk or network environments preferred.
- Experience working directly with users/clients on technical issues in person and by phone.
Responsibilities
- Provide on-site technical support to Event customers, vendors, and guests pre/during/post event.
- Patch, configure and deploy network cables and wire ethernet ports.
- Network cabling maintenance and support (Cat6).
- Provide customer service and Help Desk technical support to staff members.
- Responsible for On-boarding new hires with setting up and configuring workstations.
- Assemble, deploy, troubleshoot, and maintain office computers, laptops, iPads, POS Terminals, printers, and cell phones (all computer hardware and software).
- Identify, diagnose, and resolve technical support problems on equipment, systems, & infrastructure.
- Assist staff members with application issues, hardware problems, requests for hardware/software, device connectivity issues, passwords, new users accounts and access requests.
- Responsible for maintenance of IT inventory and performing minor hardware repair of equipment.
- Provide clear, concise, and timely communications to IT Management team.
- Perform other assigned tasks and duties.
Preferred Qualifications
- CompTIA A+ and Network+ certification – Preferred.
- CCNA certification highly preferred.
- Microsoft Certified IT Professional (MCITP) and other relevant IT certifications a plus.
- Experience with Citrix, Microsoft, and/or Azure system administration.