IT Support Specialist

3 years of IT Support / technician experience preferred.
High School Diploma or GED required.
A+ or N+ or Security+ (Other certifications that meet or exceed this criteria may be considered on a case-by-case basis).
Knowledge of job skills, company and department policies and procedures to complete most situations ordinarily encountered.
Able to work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

Installs, configures, troubleshoots and resolves computer, telephone and peripheral issues for end users.
Completes and creates Service Desk work orders for issues that arise or are reported via call or walk-up and ensures they are completed within the previously agreed Service Level Agreement guidelines.
Builds rapport with client base to provide quality customer service to staff.
Responsible for communicating and coordinating with users on required work orders and/or any other related duties.
May act as upper level support to clients to support more complex projects or customer service issues.
Performs all other job duties as assigned by manager.
Provide remote hands support and onsite deployment of new technology equipment including, servers, computers, routers, switches, mobile devices, new applications, etc.
Implements software and hardware changes on workstations, servers, routers, and switches on-site in collaboration with other IT teams.
Responsible for maintaining accurate inventory information, and overseeing Information Technology.
Maintains functioning spare equipment in order to supply rapid response times to hardware failures.
May be assigned to document, coordinate, plan, and execute project initiatives.
Responsible for providing accurate data for monthly/yearly reporting of metrics to management.
Responds to emergency network outages in accordance with business continuity and disaster recovery plans.