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IT Support Specialist
| Company | General Dynamics |
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| Location | Albany, NY, USA |
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| Salary | $22.52 – $30.48 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Entry Level/New Grad |
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Requirements
- High School Diploma and/or GED and 0+ years of experience or equivalent years of experience
- Foundational knowledge of Windows operating systems and core technology associated with them
- Knowledge of basic LAN/WAN concepts including subnets, ports, protocols, DNS and DHCP
- Excellent communication skills
- Ability to relate with users and explain technical issues in a simple manner
- Strong time management skills, ability to prioritize and organize a workload and adapt as needed
- Able to learn new applications and become familiar with new technologies quickly
- US CITIZENSHIP REQUIRED
Responsibilities
- Deliver consistent and excellent customer service with helpful, patient, and can-do attitude
- Modify, move, and install end user equipment (desktops, laptops, printers, etc.)
- Troubleshoot hardware and software problems and interconnectivity issues both on-site and remotely on Microsoft Windows based workstations
- Develop proficiency with multiple imaging platforms (WDS/MDT, Intune/Autopilot, etc.)
- Provide advice and onsite training for customer support personnel
- Participate and support platform projects such as upgrades or migrations for large user populations
- Create and maintain standard operating procedure documentation
Preferred Qualifications
- Associate of Arts or Associate of Science degree in related field
- 1+ years of experience
