IT Support Specialist
| Company | NRP Group |
|---|---|
| Location | Cleveland, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- At least three years’ experience in providing IT support or a related field (e.g., help desk, service desk, technical support, managed service provider)
- Bachelor’s degree in a relevant field (e.g., Information Technology, Computer Science); an additional two years’ experience as described above will offset the need for a degree
- Expert skill with Microsoft Windows 10, 11 and proficient with macOS, iOS, Android, Google OS operating systems
- Expert skill with Microsoft Office Suite including Teams and OneDrive
- Expert skill supporting desktops, laptops, tablets, mobile devices, TVs, projectors, and thin clients
- Experienced with providing customer service to technical and non-technical end users
- Basic understanding of IT business services including personnel onboarding, offboarding, changes as well as creating tickets, change requests and purchase orders
Responsibilities
- Respond to incoming support requests from employees, addressing technology-related issues promptly and professionally
- Troubleshoot hardware and software problems, providing technical guidance and solutions to end-users
- Utilize ticket tracking and management tools to prioritize and organize support requests effectively
- Install, configure, and maintain computer systems, software applications, and peripherals for employees
- Assist in setting up new user accounts, ensuring access to the necessary systems and applications
- Conduct routine checks and maintenance on computer hardware to ensure optimal performance
- Provide user training and guidance on technology tools and best practices
- Assist in managing and maintaining an inventory of technology assets, including hardware and software licenses
- Collaborate with IT teams to identify and resolve system workflow interruptions related to service requests and employee onboarding/offboarding
- Document support interactions and resolutions for future reference and knowledge sharing
- Participate in regular team meetings to discuss ongoing support needs and system changes
- Stay updated on the latest technology trends and best practices to provide innovative solutions
- Assist in coordinating and implementing system changes and updates, ensuring minimal disruption to services
- Foster positive relationships with employees by delivering exceptional customer service
- Manage confidential information and access permissions with discretion
- Other duties as assigned
Preferred Qualifications
- Relevant certifications such as ITIL v4 Foundation, CompTIA A+, CompTIA Network+, and Microsoft Certified: Modern Desktop Administrator Associate are desired but not required