IT Support Engineer
| Company | Ashby |
|---|---|
| Location | Toronto, ON, Canada, New York, NY, USA |
| Salary | $110000 – $140000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Customer Service Orientation
- Attention to detail but striving for execution
- 3 years of experience in a similar role
- Familiar with working and troubleshooting in an international remote environment
- Okta SAML, SCIM (ideally Okta Workflows)
- Kandji or similar MDM
- Apple Mac best practices
- Google Workspace
Responsibilities
- Be the primary contact for all things IT
- Continue the build-out of the IT function
- Provide user-facing support
- Work in the backend systems used (e.g., Okta)
Preferred Qualifications
- You are curious and want to learn new technologies and solutions
- You want to provide phenomenal customer service but can also enforce rules and policies
- You are constantly looking for improvements to the status quo
- You like scheduling and managing tasks and projects on your own