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IT Support Engineer
| Company | Shutterstock |
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| Location | New York, NY, USA |
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| Salary | $90000 – $100000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 3+ years of Desktop Support experience in a business environment.
- Strong experience with: Operating Systems: Windows, macOS; Enterprise Technologies: Active Directory, LAN/WAN support, TCP/IP, DNS, DHCP, Windows Server; Security & Administration: Enterprise Antivirus, Whole Disk Encryption, System Management, Security Policies.
- Experience supporting Google Applications, Okta, Slack, and Jamf.
- Proficient in Audio/Video technology support.
- Strong customer service, organizational, prioritization, multitasking, and communication skills.
- Ability to adapt quickly to changing priorities and make quick decisions with limited information.
- Experience in creating documentation and training end-users.
- Ability to meet SLA-based service constraints and operational metrics.
Responsibilities
- Provide desktop, telephone, system, and application support to both local and remote users.
- Support IT infrastructure projects, such as server/network upgrades, office relocations, and expansions.
- Maintain and support audio and visual technologies, including video conferencing and live event support.
- Perform routine testing and problem diagnosis for: Digital Audio Systems, TVs, projectors, microphones, speakers, amplifiers, scalers, and switches.
- Collaborate with teams across security, networking, and infrastructure.
- Monitor, log, resolve, and escalate IT issues in a team-based environment.
- Prioritize and manage multiple tasks/projects efficiently.
- Continuously seek opportunities to develop automation solutions.
- Participate in 24×7 on-call support rotation.
- Occasionally travel to other Shutterstock offices as needed.
Preferred Qualifications
No preferred qualifications provided.
