IT Support Associate
| Company | Thyme Care |
|---|---|
| Location | Nashville, TN, USA, Remote in USA |
| Salary | $55000 – $65000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Basic understanding of Google Workspace & macOS
- Ability to provide excellent user support through an internal ticketing system
- Strong oral and written communication skills
- Understanding and operation of Software as a Service and SSO IAM systems
- Ability to work independently and collaboratively in a fast-paced environment
Responsibilities
- Support Tier 1 support requests Mon-Fri 8am-5pm CDT
- Provide excellent user support through our internal ticketing system for all Thyme Care users
- Triage, solve, and otherwise escalate user issues to IT Support Engineers
- Deliver kind and effective user support using strong oral and written communication skills
- Deliver upstream feedback to improve our system and workflows
- Execute hardware setups and onboarding for new hire cohorts joining Thyme Care
- Create and build documentation for common issues and or new and emerging issues
- Promote and support Thyme helpdesk ticketing platform across the organization
- Thoroughly document all steps to resolution taken during the ticketing process
- Understand and operate Software as a Service and SSO IAM systems
- Understand and navigate core systems macOS, Slack & Google Workspace
Preferred Qualifications
- Technology oriented with basic understanding of Google Workspace & macOS
- Thrives in a customer-facing role supporting a vast array of users
- Builds collaborative and productive working relationships
- Constantly strives to implement best practices and find new ways to improve
- Self-starter who solves problems and goes the extra mile for others