IT Support Analyst I
| Company | Bernhard |
|---|---|
| Location | Metairie, LA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Bachelor’s Degree.
- 0 to 2 years as Help Desk Technician, Instructor/Trainer, or Equivalent Support Function.
- Oral and written communication skills.
- Computer skills.
- Project scheduling skills.
- Planning skills.
- Technical expertise.
- Effective verbal and written communication skills.
- Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
- Versed in the industry and the Company’s competitors.
- Ability to multitask and perform duties outside of the scope of work when necessary.
Responsibilities
- Receives requests for support via direct end-user contact or demand management/service desk system.
- Troubleshoots, diagnoses and resolves more complex operating errors.
- Installs and configures software or hardware updates or patches.
- Evaluates and resolves network connectivity or communications systems issues.
- Develops and maintains documentation related to systems or workstations and may provide user training.
- Ensures systems and workstations are compliant with organizational policies and security standards.
- May set up and deploy new user workstations or accounts.
- May assist with IT asset tracking.
- Manages basic issues and problems, and refers more complex issues to higher-level staff.
Preferred Qualifications
-
No preferred qualifications provided.