IT Strategy & Governance Director
| Company | Cleveland Clinic |
|---|---|
| Location | Cleveland, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior |
Requirements
- Bachelor’s Degree in Computer Science, Management Information Systems, Business Administration or related field
- ITIL Foundations certification required within 6 months of position start date
- 7 years of functionally related experience, including at least 4 years of progressive management experience
- Strong communication, leadership, team building and project management skills
- Experience with financial budget planning, managing, analysis and reporting
- Demonstrated leadership ability with cross-functional teams
- Can lead major initiatives to a successful result
- Strong knowledge of project management tools and techniques
- Critical thinking skills, decisive judgment, and the ability to work with minimal supervision
- Can work in a fast-paced environment and be flexible and agile to meet business objectives
- Possesses Serving Leadership skills beyond technical expertise
Responsibilities
- Develop tactical and operational plans in collaboration with IT leadership for the respective Center of Excellence.
- Manage and deploy COE specialists to support the needs and priorities of each domain.
- Manage the overall operations of the COE to improve costs, performance, and end-user satisfaction.
- Serve as the business relationship partner between the domain and COE.
- Manage work within functional areas, support, end-user service, and operational activities within the COE.
- Coordinate the implementation of enterprise-wide information technology support related to respective COE.
- Audit the implementation, delivery, and standard of services performed through the COE.
- Manage team to ensure quality hiring, performance management, training and skill development, and employee engagement efforts.
- Develop and administer systems area policies and procedures.
- Provide quality information systems and customer service to the user community.
- Provide project status updates and resolve issues to meet project deliverables and deadlines.
- Support the execution of agile practices throughout COE in partnership with Domain Advisor.
- Build operating and capital budgets, review finances on a monthly basis, disclose reasons for variances to leadership, drive efficiencies in the business, and achieve all financial goals.
- Other duties as assigned.
Preferred Qualifications
- Master’s Degree
- Additional experience managing large complex enterprise projects