IT Specialist

3+ years’ experience in IT support role with basic to intermediate experience in systems and networking methodologies (TCP/IP, DNS and DHCP)
Proven track record of success in installation, maintenance and upgrades of windows-based software
Solid understanding of Windows PC environment – Version 7+
Active Directory experienced with understanding of GPO required
Windows Server 2012 and higher
Exceptional communication skills, time management, and the sense of urgency
Can manage high stress live manufacturing environment

Provide multitude level of support for all EOS Energy employees, contractors, and/or temps in support of software and hardware
Maintain record of support transactions through the Manage Engine SDP ticketing system
Conduct computer diagnostics to investigate, plan and then resolve problems
Responsible for the basic to intermediate assessment and support of network equipment connectivity
Execute best practice in support of security protocol for account management, privilege/access control, data handling and sharing
Assist in the management and maintenance of the datacenter to ensure continuity of systems operations
Assist in project planning and implementation for specialized projects tasks for hardware upgrades, software upgrades, data backups, or infrastructure upgrades as assigned
Demonstrate high level of customer service, providing professionalism and proper communication dealing with all users at EOS Energy
Required to travel to other remote sites as needed
Participate in training and development of other team members
On call if/when required for after hours or weekend work
Lifting heavy equipment as needed and at times assisted

Office 365 experience preferred
Basic networking skills and knowledge of basic server environment methodology is a plus
Bachelor’s degree in information technology preferred
Minimum of 2 years’ experience.