IT Specialist

1-2 years’ experience working in IT Support
A strong understanding of Windows 11 and Microsoft 365
Associates or Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
Very strong communication and interpersonal skills
A technical, logical thought process and a keen eye for detail
Problem-solving skills, able to research solutions for unfamiliar problems
Time management, an ability to stick to strict deadlines & prioritize solving the most urgent issues first
Writing skills to create instructional documentation that can be shared with the team and other employees

Providing on-site & remote technical support across the company
Responding in a timely manner to service issues and requests & documenting resolutions
Communicating with employees to gather information about IT issues and providing instruction for their resolution
Provisioning computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Inventory management of IT Equipment – Repairing/replacing and shipping equipment as necessary
Assisting on-site employees with setting up and conducting meetings that include remote participants