IT Specialist

IT Specialist

Requirements

• Bachelor’s degree in computer science or engineering preferred
• 3 years
• Minimum of three years in a similar role
• Proficiency in several programming languages
• Capable to lead projects or teams
• Experience working in an Agile organization using Scrum, XP, Kanban, and SAFe.

Responsibilities

• Regularly update and maintain computer systems to ensure optimal performance.
• Install software updates and patches
• Perform hardware diagnostics and repairs where necessary.
• Oversee the performance and security of the network involving setting up new networks, managing network hardware, and monitoring for security breaches or inefficiencies.
• Provide technical assistance to end users typically handling helpdesk requests, troubleshooting issues, and offering solutions to employees experiencing technical difficulties.
• Implement and maintain security measures to protect the IT infrastructure involving configuring firewalls, managing antivirus programs, and ensuring compliance with data protection regulations.
• Manage IT assets, including hardware and software inventories, keeping track of licenses, and ensuring the organization is compliant with software usage agreements.
• Create and maintain documentation related to IT systems and protocols ensuring that procedures are well-documented, facilitating consistency and ease of troubleshooting.
• Lead or assist with IT projects, such as system upgrades or the introduction of new technologies involving planning, execution, and post-implementation support.
• Possess in-depth knowledge of computer systems, networks, and operating systems with skills in troubleshooting hardware and software issues and have a solid understanding of network configurations.
• Possess strong analytical skills to diagnose and resolve technical issues efficiently including both proactive problem-solving to prevent issues and reactive problem-solving to address them as they arise.
• Convey technical information clearly to non-technical users, adept at explaining complex concepts in a way that is understandable and actionable for colleagues without technical backgrounds.
• Ensuring systems are correctly configured, and issues are thoroughly documented and resolved.
• Coordinate and implement IT initiatives. This includes time management, task prioritization, and stakeholder communication.
• Working knowledge and understanding cybersecurity principles and best practices. IT Specialists need to stay current with the latest threats and know how to safeguard the company’s IT environment.
• Demonstrate a patient and a customer-centric approach to providing tech support. ensuring a positive experience for end-users seeking assistance.
• Quickly learn new technologies and adapt to an ever-changing IT landscape sustaining the rapid pace of technological advancements.

Preferred Qualifications

• IT certification preferred