IT Specialist

Advanced experience managing and supporting Apple devices using Kandji
Strong expertise in SSO management, preferably Okta
Excellent customer service skills and a proactive approach to IT support
Experience managing IT assets and vendor relationships
Knowledge of networking concepts, including troubleshooting Wi-Fi, firewalls, and office connectivity issues
Experience with A/V setup and maintenance, including conference room technologies
Experience with network security and IPS tools

Providing IT support to employees, troubleshooting issues related to hardware, software, networking, and security
Managing and maintaining Mac devices using Kandji, including deployment, updates, and security policies
Overseeing office IT infrastructure, including A/V equipment, networking hardware, and conferencing systems
Supporting Okta SSO and user access management, ensuring secure authentication and application provisioning
Assisting with new hire onboarding, setting up workstations, managing IT asset deployment, and conducting Mac training
Collaborating with internal teams and external vendors to facilitate IT projects and service improvements
Handling asset management, including repairs and replacements of office equipment
Support network security efforts
Assisting with software integrations and automation efforts where applicable
Providing technical support for office networking, including troubleshooting connectivity and hardware issues
Working within JIRA for ticket management and IT project tracking
Support SOC2 compliance efforts as needed