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IT Specialist

IT Specialist

CompanyLumafield
LocationSan Francisco, CA, USA
Salary$75000 – $100000
TypeFull-Time
Degrees
Experience LevelJunior, Mid Level

Requirements

  • 2-5 years of professional IT experience providing tier 1 and/or tier 2 support
  • Experience in Powershell and Bash; must be comfortable in a terminal environment
  • Strong knowledge of software installation, security, configuration and troubleshooting
  • Track record of continuously learning and staying up to date with new technologies
  • Thrive in a fast-paced environment, managing changing priorities and tight deadlines
  • Ability to effectively communicate technical concepts to technical and non-technical end-users
  • Self-starter that can operate independently and work collaboratively with Software and Security Teams across our Boston and San Francisco offices

Responsibilities

  • Troubleshoot and effectively work with technical and non-technical end-users to resolve software and hardware issues
  • Provision and de-provision employee computers (Mac, Windows and Linux)
  • Maintain our software installation, and security programs such as Rippling, Vanta, SentinelOne, MDMs and more
  • Owning best security practices including patch management, CIS hardening, and meeting software/physical onsite security compliance requirements set forth by various compliance frameworks (SOC2/ISO:27001/ITAR)
  • Serve as Tier 1 and Tier 2 IT help support for all Lumafield Employees and Offices
  • Develop and maintain documentation for security processes and procedures
  • Manage Neat products and presentation equipment in conference rooms
  • Partner with a variety of vendors and install, configure, and troubleshoot software applications as needed
  • Understand networking fundamentals and troubleshoot core networking issues (switching, routing, and WiFI access points)

Preferred Qualifications

  • Experience working with Mac, Linux, G-Suite, Slack, NEAT, and Zoom
  • Experience with MDM Software Troubleshooting with Linux (mainly Ubuntu but any distribution is a bonus)
  • Familiarity with security tools and asset management tools (Rippling, Vanta and SentinelOne)
  • Familiarity with AWS