Skip to content

IT Specialist
Company | Lumafield |
---|
Location | San Francisco, CA, USA |
---|
Salary | $75000 – $100000 |
---|
Type | Full-Time |
---|
Degrees | |
---|
Experience Level | Junior, Mid Level |
---|
Requirements
- 2-5 years of professional IT experience providing tier 1 and/or tier 2 support
- Experience in Powershell and Bash; must be comfortable in a terminal environment
- Strong knowledge of software installation, security, configuration and troubleshooting
- Track record of continuously learning and staying up to date with new technologies
- Thrive in a fast-paced environment, managing changing priorities and tight deadlines
- Ability to effectively communicate technical concepts to technical and non-technical end-users
- Self-starter that can operate independently and work collaboratively with Software and Security Teams across our Boston and San Francisco offices
Responsibilities
- Troubleshoot and effectively work with technical and non-technical end-users to resolve software and hardware issues
- Provision and de-provision employee computers (Mac, Windows and Linux)
- Maintain our software installation, and security programs such as Rippling, Vanta, SentinelOne, MDMs and more
- Owning best security practices including patch management, CIS hardening, and meeting software/physical onsite security compliance requirements set forth by various compliance frameworks (SOC2/ISO:27001/ITAR)
- Serve as Tier 1 and Tier 2 IT help support for all Lumafield Employees and Offices
- Develop and maintain documentation for security processes and procedures
- Manage Neat products and presentation equipment in conference rooms
- Partner with a variety of vendors and install, configure, and troubleshoot software applications as needed
- Understand networking fundamentals and troubleshoot core networking issues (switching, routing, and WiFI access points)
Preferred Qualifications
- Experience working with Mac, Linux, G-Suite, Slack, NEAT, and Zoom
- Experience with MDM Software Troubleshooting with Linux (mainly Ubuntu but any distribution is a bonus)
- Familiarity with security tools and asset management tools (Rippling, Vanta and SentinelOne)
- Familiarity with AWS