IT Specialist

2-5 years of professional IT experience providing tier 1 and/or tier 2 support
Experience in Powershell and Bash; must be comfortable in a terminal environment
Strong knowledge of software installation, security, configuration and troubleshooting
Track record of continuously learning and staying up to date with new technologies
Thrive in a fast-paced environment, managing changing priorities and tight deadlines
Ability to effectively communicate technical concepts to technical and non-technical end-users
Self-starter that can operate independently and work collaboratively with Software and Security Teams across our Boston and San Francisco offices

Troubleshoot and effectively work with technical and non-technical end-users to resolve software and hardware issues
Provision and de-provision employee computers (Mac, Windows and Linux)
Maintain our software installation, and security programs such as Rippling, Vanta, SentinelOne, MDMs and more
Owning best security practices including patch management, CIS hardening, and meeting software/physical onsite security compliance requirements set forth by various compliance frameworks (SOC2/ISO:27001/ITAR)
Serve as Tier 1 and Tier 2 IT help support for all Lumafield Employees and Offices
Develop and maintain documentation for security processes and procedures
Manage Neat products and presentation equipment in conference rooms
Partner with a variety of vendors and install, configure, and troubleshoot software applications as needed
Understand networking fundamentals and troubleshoot core networking issues (switching, routing, and WiFI access points)

Experience working with Mac, Linux, G-Suite, Slack, NEAT, and Zoom
Experience with MDM Software Troubleshooting with Linux (mainly Ubuntu but any distribution is a bonus)
Familiarity with security tools and asset management tools (Rippling, Vanta and SentinelOne)
Familiarity with AWS