IT Specialist
| Company | Jane Software |
|---|---|
| Location | Vancouver, BC, Canada |
| Salary | $52000 – $78000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Hands-on experience working with (troubleshooting, supporting, and/or geeking out on) Mac devices is a must — our environment is 100% Mac-based.
- Exposure to or proficiency with Google Workspace and common workplace productivity tools (e.g. Notion) is helpful.
- Strong interest in IT — whether through professional experience, side projects, or even informal learning (e.g. building computers).
- Excellent verbal communication and customer service skills; you’re calm under pressure and love helping others.
- Experience with or interest in knowledge management and documentation — you care about leaving things better organized than you found them.
- A collaborative mindset with an eagerness to learn, take feedback, and grow with the team.
- Experience in a support or customer-facing role (e.g. at an Apple Store or similar) is a plus.
- Comfort working in-person at our office to support physical equipment, in-office events, and tech setup needs. This role will require 2-3 days in office per week.
Responsibilities
- Help Jane scale by handling hands-on IT support tasks, freeing up senior team members to focus on project-critical work.
- Ensure Jane’s devices are ready for action — from shipping, receiving, and replacing laptops to supporting in-office tech setups.
- Support new employee onboarding, making sure every Janer is up and running with the right tools and software from day one.
- Take ownership of license assignments and troubleshooting (hardware and software) across the organization.
- Maintain and improve our IT asset inventory processes, from key fobs to MacBooks, with strong attention to accuracy and detail.
- Play a key role in documenting our IT processes, enhancing our knowledge base and ensuring our documentation enables smoother experiences for everyone.
- Contribute ideas for workflow and process improvements, with encouragement from a team that values initiative and curiosity.
- Deliver exceptional internal customer service through timely, clear, and friendly communication.
Preferred Qualifications
- Experience in a support or customer-facing role (e.g. at an Apple Store or similar) is a plus.