IT Solution Partner – Laboratory Systems

IT Solution Partner – Laboratory Systems

Requirements

• University Degree in Computer Science/ Information Systems/Business Administration or other relevant fields. MBA or Equivalent Degree Preferred.
• 10+ years of progressive technology experience in establishing requirements and design, deployment, operation, and maintenance of ZTD solutions operating in a regulated environment.
• Strong interpersonal, communication, and collaboration skills.
• Knowledge and experience working with laboratory solutions in a regulated environment, especially as related to Chromatography and Laboratory Execution Systems such as Waters Empower or Waters LMS.

Responsibilities

• Provide/coordinate ongoing support for global laboratory system solutions.
• Be the primary point of contact to the business, compliance, and infrastructure teams for aforementioned quality systems.
• Develop/maintain all documentation relevant to operating software systems in a regulatory environment.
• Aid with issue and risk management efforts.
• Communicate to respective business units on all matters of relevance.
• Maintain and update software solutions as required to remain current with emerging technologies.
• Perform troubleshooting and 3rd level support for a variety of laboratory instrument types and vendors.
• Persistently focus on data integrity and compliance.
• Work closely with Managed Service Provider on Ticket Management.
• ZTD Solution Provider will work within an established operating model for ZTD GMS Global Systems, overseeing the end to end Deploy, Enhance and Run Operations for regulated laboratory solutions.
• ZTD System Ownership of global Empower chromatography solution which operates 24×7 and is deployed globally.
• ZTD System Ownership of global Softmax Pro GXP and other global laboratory solutions that operate 5×12 locally with same ownership responsibilities mentioned above.
• Support of time critical remediation activities, when necessary, in the event of global service interruptions, regulatory agency audit support, and solution upgrade or enhancement deployments.
• Evaluate and deploy future software and instrument control updates for support systems as needed to stay current on supported operating systems, Oracle and SQL databases, and backend tools such as Citrix and interfaced solutions.
• Support and coordinates ZTD site-based personnel around the globe as necessary to deploy new instrumentation software, solution application upgrades, troubleshooting, and small team of direct reports supporting the solutions.
• Works closely with Managed Service Providers to oversee L1/L2 support activities.
• Merger and Acquisition support for new Zoetis sites and/or site divesture as needed.
• Manage resources, timelines, and task delivery for the teams comprised of GMS quality, manufacturing, and VMRD, ZTD infrastructure, site servers, and database teams, and vendor assigned deliverables.
• Partner with key stakeholders on annual operating plans related to new initiatives and maintaining existing solutions including identifying required resources, financial needs, and project timelines.
• Administrative duties to include maintaining currency on all compliance and Zoetis required training curricula.

Preferred Qualifications

• Knowledge and practical experience with Waters Corporation informatics solutions (Empower, NuGenesis, LMS).
• Knowledge and practical experience working with other laboratory IT solutions in a regulated environment.
• Practical experience working in Windows operating environment (client/server, lab PCs, laboratory instrumentation communications, general office and collaboration tools, software installation, powershell).
• Proven track record of delivering innovative and successful IT systems, establishing standards for strong end-to-end program management.
• Demonstrated ability to troubleshoot/resolve issues related to software solutions operating in a laboratory environment.
• Software development lifecycle and application support, with a working knowledge of IT infrastructure and systems design.
• System development methodologies and compliance requirements (e.g., SGMP, GxP, 21CFR).
• Proven ability to establish and maintain long term relationship on different levels within both ZTD and business groups.