IT Service Intelligence and Performance Manager
| Company | General Dynamics |
|---|---|
| Location | Annapolis Junction, MD, USA |
| Salary | $161158 – $207000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Security Compliance
- Service Monitoring
- Technical Issues
- CompTIA – Security+ – CompTIA
- 5 + years of related experience
- US Citizenship Required
- Proven experience managing and supporting enterprise tools, including Splunk, SCCM, Micro Focus, and 1E
- Strong knowledge of enterprise service monitoring, patch management, and performance analytics
- Familiarity with security compliance standards and best practices
- Excellent problem-solving skills with the ability to analyze complex issues and develop effective solutions
- Strong communication skills, with the ability to convey technical information to both technical and non-technical stakeholders
- Strong knowledge of cloud security principles and best practices
Responsibilities
- Continuously monitor the availability and performance of Splunk, SCCM, Micro Focus, and 1E
- Identify, analyze, and resolve issues related to these enterprise tools in a timely manner
- Implement proactive measures to prevent service disruptions and optimize performance
- Manage and execute patching activities across the enterprise to address security vulnerabilities and ensure system stability
- Coordinate with relevant teams to schedule and deploy patches with minimal disruption to business operations
- Maintain accurate records of patching activities and verify the successful implementation of patches
- Utilize performance analytics tools to assess the efficiency and effectiveness of enterprise services
- Generate regular reports on service performance, patching status, and security compliance
- Provide insights and recommendations for performance improvements and security enhancements
- Respond to and resolve incidents related to enterprise tools promptly
- Perform root cause analysis of recurring issues and develop strategies to prevent future occurrences
- Collaborate with other IT teams to address complex problems and implement long-term solutions
- Ensure all enterprise services meet security compliance requirements and industry best practices
- Stay current with relevant security standards and updates, integrating them into enterprise tool management processes
- Conduct periodic security assessments and audits to maintain compliance
- Develop and maintain comprehensive documentation for monitoring, patching, and performance processes
- Communicate effectively with stakeholders regarding service status, incidents, and resolution progress
- Prepare and present reports to management on service performance and compliance status
Preferred Qualifications
- Experience with scripting and automation tools is a plus
- Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues
- A proven track record focused on accomplishing the mission and using what is available to succeed