IT Senior Director – Performance Management and Governance
| Company | Boston Consulting Group |
|---|---|
| Location | Boston, MA, USA, Stratford, London, UK, Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- 15+ years of experience in IT, Digital, or Technology organizations, with a strong background in performance management and governance.
- Demonstrated success in leading performance strategy in complex, matrixed organizations.
- Experience driving enterprise-wide measurement and governance programs that create tangible business impact.
- Track record of leading strategic decisions from conception to execution in a highly dynamic environment.
- Ability to translate data insights into high-impact executive decisions.
- Exceptional storytelling and presentation skills, with experience engaging senior stakeholders, including the C-suite.
Responsibilities
- Establish and implement IT performance management frameworks to measure, analyze, and optimize IT operations.
- Define and track key performance indicators (KPIs) and service level agreements (SLAs) to ensure IT effectiveness and efficiency.
- Drive decision-making by providing leadership with critical insights, highlighting strategic opportunities, and addressing gaps.
- Lead continuous improvement initiatives that enhance IT service delivery, operational resilience, and business value.
- Develop and oversee governance structures that ensure accountability and transparency across IT functions.
- Address core data challenges with sustainable solutions, ensuring reliable visibility into IT performance.
- Implement data-driven decision-making processes and tools to support strategic priorities.
- Oversee IT operational governance, compliance, and risk management, ensuring adherence to enterprise standards and objectives.
- Provide strategic recommendations to the CIO, IT Leadership Team, and C-suite executives, ensuring alignment between IT performance and business objectives.
- Create compelling narratives and executive materials, using data and insights to drive stakeholder buy-in and action.
- Collaborate with finance teams to assess IT spending, budget utilization, and cost-benefit analyses of IT investments.
Preferred Qualifications
-
No preferred qualifications provided.