IT Sales Specialist
| Company | ASM Global |
|---|---|
| Location | Fort Lauderdale, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Associate Degree in Information Technology, Business, or a related field; or High School diploma or GED with IT related certifications.
- 1–3 years of experience in sales coordination, technology services, IT help desk or support role.
Responsibilities
- Act as the initial point of contact for IT-related sales calls and service inquiries for events and exhibitions.
- Consult with clients to assess internet and networking needs and recommend appropriate service packages and equipment (e.g., hardline, or wireless internet, streaming, large file transfers, real-time applications).
- Provide accurate service quotes and explain technical information clearly to non-technical clients.
- Serve as the primary liaison between event organizers, exhibitors, internal technical teams, and event staff to ensure seamless coordination and delivery of IT services.
- Coordinate with internal IT staff to manage the installation, testing, and support of IT services before and during events.
- Provide on-site client support during event load-in, operation, and tear-down, assisting with troubleshooting and escalating issues as needed.
- Maintain accurate records of service orders, installations, and client communications, ensuring timely processing through internal systems.
- Follow up with clients after events to answer questions, gather feedback, and ensure satisfaction.
- Collaborate with the IT Manager to track and report on monthly sales metrics, service performance, and client evaluations.
- Support efforts to enhance customer satisfaction and retention through consistent, responsive service and communication.
Preferred Qualifications
- CompTIA A+, Network+, Security+ or MCSE certifications, preferred.
- 2+ years in IT sales support, technical customer service, or a related role.
- Experience with event technology and/or in the hospitality industry, preferred.