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IT Resource Manager
| Company | Maxar Technologies |
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| Location | Reston, VA, USA |
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| Salary | $81000 – $135000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Current/active TS/SCI clearance and be willing and able to obtain CI polygraph.
- Bachelor’s degree or 4 years of additional, relevant experience.
- 5 years of relevant experience.
- Experience with hardware and software needs for JWICS, SIPR, NIPR, and other unclassified systems.
- Strong organizational and communication skills, to include identifying who to reach out to for support and then making it happen.
Responsibilities
- Work in customer-facing position providing customer service to address IT needs.
- Provide users with technical support for computer problems or IT requests.
- Inventory and organize hardware and software data to inform operational decisions or activities.
- Facilitate communication between customer and CIO to address IT issues.
- Facilitate system accesses and account creation.
- Manage JIRA, Confluence and SharePoint pages.
- Responsible for supporting audit activities of all workstations and software.
- Develop the standard build requirements for workstations by role (software developer, analyst, administrative staff, engineers, etc.) to CIO specifications.
- Liaison between customer/team and CIO to streamline workflows.
- Address ad hoc and reoccurring requirements in a timely manner.
- Act as main point of contact for all IT concerns or requirements.
Preferred Qualifications
- Knowledge of GIS software packages.
- Experience working with CIO.
- Understanding of how remote worker hardware and software needs differ from customer site needs.
