IT Program Manager II
| Company | AAA Club Alliance |
|---|---|
| Location | New Mexico, USA, Washington, USA, Kansas, USA, Pennsylvania, USA, Oregon, USA, Delaware, USA, Iowa, USA, California, USA, Washington, DC, USA, Texas, USA, Montana, USA, Jackson Township, NJ, USA, Florida, USA, Waterbury, CT, USA, Nevada, USA, South Carolina, USA, South Dakota, USA, Georgia, USA, Arizona, USA, Concord, NH, USA, Mississippi, USA, Tennessee, USA, Virginia, USA, Arkansas, USA, Minnesota, USA, Colorado, USA, Nebraska, USA, Rhode Island, USA, Utah, USA, Kentucky, USA, West Virginia, USA, New York, NY, USA, Maryland, USA, Wisconsin, USA, Maine, USA, Massachusetts, USA, North Carolina, USA, Oklahoma, USA, Missouri, USA, Ohio, USA, Indiana, USA, Louisiana, USA, Michigan, USA, Illinois, USA, Alabama, USA, Idaho, USA |
| Salary | $160155 – $177950 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree in related area or an equivalent combination of education and experience
- 8-10 years project management principles and methodologies obtained by assisting/coordinating mid-scale projects
- 8-10 years Program/Project delivery experience (50,000 – 250,000 Hours)
- PgMP certification, or ability to obtain within 6 months of hire date
- Experience leading policy administration platform implementations
- Experience leading SAAS full-suite insurance solution technology implementations
- Experience leading insurance product line implementations
- Ability to apply project management best practices and methodology
- Ability managing Programs or Projects from 50,000 to 250,000 Hours
- Ability to motivate project teams and stakeholders
- Knowledge of MS Word, Excel, Power Point, Smartsheet, Jira, ServiceNow
- Proven ability to work on several projects simultaneously and under tight schedules
- Effective written and oral communications skills
- Proven decision-making abilities
Responsibilities
- Overseeing and coordinating medium to large programs with high complexity
- Managing project timelines, budgets, and resources to ensure successful program delivery
- Working closely with project teams and stakeholders to achieve program objectives and drive strategic initiatives
- Establishing operational objectives and work plans, delegating assignments to more junior resources
- Ensuring adherence to budgets, schedules, work plans, and performance requirements
- Regularly interacting with senior management or executive levels on matters concerning several divisions or functional areas
- Defining and/or reviewing the statements of work for all projects
- Identifying cross-project dependencies
- Developing and/or reviewing an audience list, determining how much involvement is necessary from the partners, SMEs and other team members
- Providing clarity on roles and responsibilities
- Identifying risks, restrictions and constraints of the project and verbalizing assumptions
- Developing a project strategy to mitigate risks
- Conducting and presenting a feasibility study/cost-benefit analysis to the business stakeholders
- Clearly defining project objectives
- Setting goals and determining measures to track progress
- Developing project schedules
- Estimating span times for all activities in all projects
- Identifying all dates that must be met
- Developing a schedule for regular project meetings and progress reports
- Creating Gantt charts or other needed project artifacts for all projects
- Identifying skills and knowledge necessary to perform all project activities
- Ensuring that resources are available throughout the project
- Developing and reviewing project budgets
- Preparing a detailed budget estimate
- Seeking approval for the budget estimate
- Coordinating with Finance to set up charge codes
- Monitoring all project activities to determine if budget revisions are necessary
- Identifying risks and assessing the potential effect on the project
- Developing and recommending plans to mitigate risks
- Monitoring status of risks throughout the project
- Informing key audiences of these risks
- Creating a well-organized team
- Selecting and determining the team’s operating practices and procedures
- Developing team assignments for all projects at the same time so Project Managers can identify and resolve conflicts according to correct priorities
- Consulting with people on other projects doing similar work to find out if they need the same resources during the same time period
- Ensuring that objectives are accomplished for all projects within time and budget targets
- Regularly reviewing schedule performance against plans and handling problems that arise
- Assessing project status by comparing actual activity/event dates to planned dates
- Reviewing and evaluating financial expenditures with Project Managers and ensuring that they are in accordance with all the project plans
- Implementing corrective actions when the performance deviates from the project plan
- Exhausting all possible strategies and approaches to get the projects back on track
- Revisiting the project plan and adopting a new baseline if and when necessary
- Ensuring that progress reports on all projects are thorough and timely
- Reviewing performance highlights, details, problems, risks, changes and next steps
- Conducting efficient meetings
- Preparing an agenda and keeping partners informed and committed
Preferred Qualifications
- Advanced degree in related area
- Experience leading SAAS full-suite insurance solution technology implementations
- Experience leading Guidewire full-suite technology implementations
- Experience in one of CSAA IG’s business lines a plus
- Proficiency in program management software and enterprise tools
- Knowledge of risk management and quality assurance processes
- Advanced organizational and multitasking skills
- Strong leadership and team management skills
- Excellent communication and negotiation skills
- Advanced analytical and critical thinking abilities
- Ability to manage medium to large programs with moderate complexity
- Capable of leading program teams and coordinating cross-functional activities
- Ability to identify and mitigate program risks
- Capacity to drive strategic initiatives and align programs with business goals
- Proficiency in stakeholder management and executive reporting
- Ability to implement best practices and continuous improvement initiatives
- Ability to mentor and develop junior program managers
- Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects)
- Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
- Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
- Travels as needed for role, including divisional/team meetings and other in-person meetings
- Fulfills business needs, which may include investing extra time, helping other teams, etc.