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IT Procurement & Lifecycle Specialist – Wuit
| Company | Wash U |
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| Location | St. Louis, MO, USA |
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| Salary | $23.37 – $36.19 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- High school diploma or equivalent high school certification or combination of education and/or experience.
- Providing Desktop Support In An Enterprise Environment (2 Years)
Responsibilities
- Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware.
- Responds to assigned tickets.
- Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas.
- Acts as the front-facing support liaison for all desktop-related support issues.
- Provides support documentation for Tier 1.
- Collaborates with higher-level technical areas on planning and issue resolution.
- Prioritizes workload to appropriately respond to customer needs and demands.
- Acts as a liaison between customers and senior technical staff.
- Completes tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.
- Performs other duties as assigned.
Preferred Qualifications
- Associate degree
- Accountability
- Computer Support
- Computing Platform
- Customer Service
- Office Productivity Software
- Oral Communications
- Prioritization
- Procedural Documentation
- System Administration
- Systems Integration
- System Upgrades
- Written Communication
