IT Ops Engineer
| Company | Parsons |
|---|---|
| Location | Colorado Springs, CO, USA |
| Salary | $70500 – $123400 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree in a technical discipline with at least 2 years of technical experience; relevant experience may be accepted in place of a degree
- Provides Tier 1 Service Desk problem identification, diagnosis, and resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to management and customers
- Knowledge of Atlassian Suite (Jira, Jira Service Management, Confluence) including front-end and administrative functions
- Proficiency with ticketing systems for tracking and managing user support requests
- Provides technical support and guidance to all users. Creates and tracks incident tickets to resolution
- Escalates and routes incident tickets to the proper groups to resolve issues
- Track metrics for incident tickets and watch for trends
- Ability to support and troubleshoot issues on common Operating Systems (e.g., MacOS, Windows, Linux)
- Experience with access management and client account technical support (Windows Active Directory, DNS, Keycloak, Appgate)
- Knowledge of collaboration tools and administration (e.g., Mattermost, Slack)
- Experience with one or more scripting languages (e.g., Python, PowerShell, ScriptRunner, Go)
- Experience working in an Agile software development environment using the Scrum methodology
- Strong interpersonal and customer service skills with a desire and ability to work in a highly collaborative environment
- Must be comfortable working in a fast-paced, flexible environment and possess a willingness to take the initiative to learn new tools and concepts quickly
- Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification or able to obtain within 6 months of hire
- Strong communication skills in both spoken and written English
- Must be a US Citizen due to DoD contract
Responsibilities
- Support the development and deployment of space mission capabilities and applications for a wide range of government customers
- Work in a dynamic, fast-paced environment as part of a highly collaborative, multi-contractor support team
- Embrace pair programming and possess strong communication skills
- Create and track incident tickets to resolution
- Escalate and route incident tickets to the proper groups to resolve issues
- Track metrics for incident tickets and watch for trends
Preferred Qualifications
- Experience with Platform One or other DoD Software Factories
- Fundamental knowledge of Networking technologies, Ports, Protocols, and services
- Experience with Amazon Web Services (AWS) to include services such as VPC, EC2, IAM, S3, Lambda, CloudWatch
- Experience with Reporting Applications for Atlassian Products (eazyBI, PowerBI)
- Experience with APIs (REST, XML-RPC)
- Ability to obtain a security clearance