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IT Operations Specialist
| Company | Maxar Technologies |
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| Location | Longmont, CO, USA |
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| Salary | $53000 – $114000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Associate’s |
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| Experience Level | Mid Level |
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Requirements
- U.S. Citizen
- Active Secret Clearance
- Associate degree or bachelor’s degree in computer science or closely related field.
- 2-4 years’ experience in technical support role
- Demonstrated experience supporting Windows 10, MAC OS, iOS, Android, Office 2016 and 0365 suite, Active Directory Administration, Citrix and Virtual PC environments or a combination of.
- Experience with structure cabling installation and troubleshooting.
- Experience with servers and troubleshooting.
- Ability to be on call on a rotational basis.
Responsibilities
- Ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Installation of servers, storage and network gear into server racks.
- Tracking and labeling of all connections and assets in all IT spaces as well as data centers.
- Monitor tickets & workflows and in accordance with team’s SLAs.
- Create documentation where documentation is absent.
- Administer Active Directory accounts.
- Troubleshoots Citrix Virtual Desktop Infrastructure (VDI) Support.
- Utilize remote user support tools to provide support.
- Provide M/S applications support (Exchange/Outlook, Office, Visio, etc.).
- Perform (advanced) Windows 11, MAC OS troubleshooting.
- Perform (basic) Linux troubleshooting.
- Provide Service Desk escalations.
- Perform physical hardware setup and tear down.
- Image systems and deploy software through SCCM.
- Provide rotational on-call support.
- Professional written and interpersonal skills are essential when communicating with customers and clients.
- Maintain a high level of customer-service in all situations.
- Minimum 4 days onsite required.
Preferred Qualifications
- Experience supporting an enterprise environment.
- Active Top-Secret Clearance.
- Active CI Polygraph
- Active Security+ certification
- Ability to prioritize and manage several milestones and projects efficiently.
- Experience installing and configuring computer systems and applications for a large company.
- Experience with SharePoint.
- Experience with Visio.
