IT Operations Specialist

3+ years of IT experience, at least 1 year in a start up or scale up environment
Demonstrated experience implementing MDM and IAM/SSO solutions
Familiarity with both macOS and Windows device support
Hands-on experience with SOC 2 controls
Comfortable managing both infrastructure, implementation and the day-to-day help-desk queue
Based in downtown Toronto and available to come into the office 3-4 days per week

Manage and maintain MDM/IAM/SSO solutions
Design and enforce IT policies for access control, endpoint protection, and secure provisioning
Primary Administrator for our SaaS stack (License management, cost optimization, and access and permission auditing)
Maintain a detailed asset inventory (serial numbers, assignments, warranty status)
Maintain in-office AV/IT systems (e.g., conference rooms, Zoom Room setups, TVs)
Select and manage vendors (e.g., laptop suppliers, SaaS providers, external repair services)
Set up new employees with accounts, hardware, and access rights based on role
Coordinate laptop procurement & delivery (remote or on-site) with pre-configured software and settings
De-provision users and recover assets in alignment with SOC 2 audit requirements
Automate and document onboarding/off-boarding workflows, integrating with our HRIS
Provide direct IT support (remote and in-office) for issues related to laptops and peripherals (Mac & Windows), VPN and network connectivity, software installs and troubleshooting, email, identity, and access issues
Create documentation for reoccurring issues
Manage warranty claims, hardware repairs, and loaner devices for minimal downtime
Collaborate with the Security team to maintain SOC 2 IT controls
Support internal and external audits with documentation, reports, and procedural evidence
Maintain logs, access reviews, and system configurations per SOC 2 guidelines
Identify and address compliance risks related to IT systems