IT Operations Manager

at least 4 years of hands-on experience in IT Operations, including systems administration and security operations
a deep understanding of SSO, SAML, SCIM and third-party application integration
experienced with macOS management
understanding of MDM practices, solutions, and security protocols
knowledge of security frameworks (SOC 2) and compliance processes
proficient in troubleshooting technical issues and providing remote support
a clear communicator, both verbal and written
able and willing to work from the SF HQ three days a week
an expert AI user (ChatGPT, Claude, etc)

Support all of Speak’s internal IT needs from troubleshooting user issues to optimizing device management
Manage our core IT infrastructure (e.g., SSO, Google Workspace, Kandji), ensuring our teams have the tools and environments they need
Manage all global on/offboarding processes related to applications and tools
Set up and maintain A/V for conference rooms and collaboration spaces in SF HQ, and provide timely, remote support for non-US offices
Manage and maintain asset inventory of hardware and software, including procurement
Develop and implement custom software solutions, scripts, and integrations to automate repetitive tasks and create leverage for the organization
Optimize workflow processes across the organization, driving efficiency so our teams can move faster
Implement and monitor security controls, identify potential threats, and respond to incidents
Manage vendor security assessments and third-party risk management
Design and deliver security awareness training, including phishing simulations
Guide the implementation of data privacy policies and compliance frameworks (e.g., SOC 2, ISO 27001, GDPR)
Support incident response planning, disaster recovery, and business continuity initiatives
Partner with teams across the business to align IT priorities with broader business objectives
Translate technical complexities into clear, actionable insights for non-technical stakeholders