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IT Operations Analyst IV
| Company | TD Bank |
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| Location | Toronto, ON, Canada |
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| Salary | $65600 – $98400 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- broad technical knowledge of IT infrastructure
- Subject matter expert (SME) in Windows desktop technologies
- PowerShell scripting – working knowledge and experience in reading and writing scripts
- Working knowledge of enterprise infrastructure as it applies to end user devices
- Azure
- AD
- Desktop Analytics
- GPO
- SCCM
- Skills and discipline to keep systems patched, monitored, and performing optimally
- SCCM experience with understanding of configuration baselines, OSD, and deployments
- Excellent oral and written communications, able to work independently
- Ability to troubleshoot OS at a high level using various tooling
- Expertise troubleshooting MS Windows OS, hardware/driver and application issues
- Experience supporting Mac OS a plus
- Strong leadership, creative problem-solving, planning and organization skills
- Able to troubleshoot web application issues at a high-level using tooling and debugging
- Strong analytical and problem-solving capabilities
- Ability to prioritize and execute tasks in a high-pressure environment
Responsibilities
- End to end support for Windows OS in a production environment – Managing escalated incidents from Service Desk Level 1/2, LoB business partner, Technical leadership, and application owners
- Identifies root causes and implements targeted and controlled remediation plans
- Proactively identify and remediate Windows devices as needed to ensure compliance and security
- Create, Implement, and Verify application and infrastructure changes
- Technical leadership and insight to Continuous Improvement initiatives
- Interface with the Delivery and Solutions Engineering teams to prevent or resolve production incidents
- Reviews, modifies, and implements procedural processes and documentation using industry standards, best practices and new innovations in technology
Preferred Qualifications
- Technology focused degree in an appropriate discipline (an asset) or equivalent work experience
- Minimum 3 years of relevant experience and Financial Services IT experience (an asset)
- Effective time management skills and ability to work under deadlines and operational pressures
- Technical Certifications a plus
- Experience with Nexthink or other digital experience platforms a plus
