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IT Operations Analyst
| Company | Guild Education |
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| Location | United States |
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| Salary | $85000 – $95000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- At least 2 years of experience as a site or account-level administrator for enterprise macOS endpoints in Jamf Pro
- At least 1 years of Admin experience in Google Workspace
- Expertise with cloud identity provider (IdP) identity management, specifically Okta
- Strong problem-solving (Intermediate) and Troubleshooting (Intermediate) skills
- Ability to work collaboratively in a team environment
- Effective Communication (Developing) and Documentation (Developing) abilities
- Experience with SaaS platforms and IT security best practices
- Familiarity with Agile methodologies and IT service management (ITSM) frameworks
Responsibilities
- Manage Okta-based identity solutions, integrating them seamlessly with existing systems while using workflows for security, scalability, and user experience
- Utilize Jamf Pro and Microsoft Endpoint Manager for comprehensive endpoint management, ensuring robust policy enforcement, patch management and software deployment to devices
- Manage our core communication and productivity suite of apps including Google Workspace, Slack, and Zoom
- Provide escalated technical support to the IT Service Desk team
- Actively engage in agile sessions including sprints, standups, planning, and retros
- Develop and maintain operational documentation of workflows and policies
Preferred Qualifications
No preferred qualifications provided.
