IT Manager – Digital Workplace

IT Manager – Digital Workplace

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, Engineering, Business, or other computer-related degree required.
• 10+ years of diversified IT experience required.
• 3+ years of experience directly leading professional staff required.
• Experience in managing a portfolio of digital workplace applications required.
• Experience with vendor governance, including demonstrated success in conducting RFPs and vendor service transitions required.

Responsibilities

• Transforms the day-to-day operations with a shift left and automation mindset.
• Understands the overall organizational vision and collaborates with management to set team goals that translate into actionable plans at the team level.
• Maintains a culture of innovation, collaboration, and continuous improvement and leads the team through periods of change and transformation.
• Collaborates with key stakeholders to identify technology needs and opportunities and works with internal IT groups to provide effective solutions to address business needs.
• Ensures the availability, reliability, and security of technology systems, implementing appropriate measures to protect sensitive information and prevent disruptions.
• Plan, resource, and provides direction and technical leadership for low- to medium-complexity IT projects, ensuring they are delivered on time, within budget, and meet quality standards.
• Assists in the development and management of the department budget, tracking expenses, and ensures that resources are allocated effectively to meet business requirements.
• Stays abreast of the latest technology trends, industry advancements, and regulatory changes, and makes recommendations for adopting new technologies to improve operational efficiency.
• Assesses and identifies technology needs and opportunities, making recommendations for system enhancements, upgrades, or replacements.
• Partners with leadership to develop strong business cases for technology initiatives.
• Assists in the development of IT policies, procedures, and standards that are in line with area of responsibility and industry standards.
• Responsible for recruitment, development, retention, performance management of talent to meet needs of the business.
• Utilize a data – driven approach to analyze and enhance the complex relationships between technology investments, employee experience and business outcomes.
• Advocate for the user perspective by incorporating journey mapping and facilitating design thinking sessions with their team members.
• Leads the personal productivity AI functions in collaboration with the analytics team and AI Governance Board.

Preferred Qualifications

• Experience with generative AI capabilities to transform the workforce technology experience preferred.
• Experience in creating a lean business case to ensure support from executives and business partners preferred.