IT Manager – Department of Planning and Development
| Company | City of Philadelphia |
|---|---|
| Location | Philadelphia, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Completion of a bachelor’s degree program at an accredited college or university with major course work in Computer Science, a related engineering field, or equivalent experience
- Minimum 5 to 10 years of experience in a technical role
- Demonstrated Leadership and Management Experience a plus
- Experience providing technical support to a wide variety of applications a plus
- Experience working in a large governmental, or non-profit agency is a plus but not required
Responsibilities
- Manage and supervise staff in completing IT projects and the handling of daily IT support desk tasks
- Conduct training sessions for employees to proficiently utilize software and hardware and offer troubleshooting assistance as required
- Evaluate departmental needs, identifying vulnerabilities, and enhance productivity, efficiency, and accuracy to inform business decisions
- Develop comprehensive documentation for critical IT procedures and produce end-user training materials
- Effectively communicate technical information to non-technical staff members
- Ensure the seamless integration and optimal performance of network components to align with business objectives, while staying updated on new features
- Administer and maintain an up-to-date inventory of IT assets
- Working with Continuity of Operations Plan Manager to ensure all IT related business requirements are updated with key personal information
- Performing physical duties as needed, such as moving server and workstation equipment, running cables
- Overseeing and executing administration tasks for Local Area Networks, encompassing servers and connected workstation computers
- Carrying out database server administration duties
- Managing the repair and troubleshooting of server and workstation computer equipment when problems arise
- Performing technical tasks in a demanding, high-pressure environment
- In emergency situations, performing and determining the optimal mix of IT services required during emergency situations
- Instructing users in the operation and proper use of computer equipment, and telephones when needed
- Determining the right balance of IT services that will be used in an emergency
- Prioritizing critical services and assessing their feasibility within the specific field environment
- Other duties as assigned
Preferred Qualifications
- Best practices in Windows system administration and security
- Project management principles and best practices
- Wireless networking principles
- Microsoft Office Suite components, including Word, Excel, PowerPoint, Visio, and Project
- Storage technologies pertinent to server infrastructure
- Troubleshooting desktop applications
- Diagnosing network issues
- Expertise in managing IIS, Active Directory, MSSQL, MySQL, DNS, File and Print servers
- Configuration of Microsoft Group Policies
- Development of IT infrastructure and services
- Familiarity with PC and application deployment technologies
- Resolving printer-related issues
- Proficiency in systems analysis and enterprise architecture
- Crafting server-side scripts utilizing Windows batch files and Windows PowerShell
- Competence in VMware, including shared storage and virtualization experience
- Managing VoIP phone systems
- Some experience with Audio Visual systems
- Knowledge of Mass Messaging Systems or Public Alerting
- Some experience coding or knowledge or programming languages
- Effectively convey information through both verbal and written means to diverse audiences
- Collaborate effectively within project teams of varying levels of seniority and technical expertise
- Function autonomously as well as collaboratively within a team environment
- Adhere to deadlines and consistently deliver high-quality results
- Comprehend and synthesize information presented in various formats, such as written, verbal, diagrams, schedules, and more
- Flexibility to work occasional evenings and weekends as necessary for critical issue resolution or after-hours project implementations
- Apply diagnostic skills and creative problem-solving approaches
- Maintain a commitment to continuous learning and professional development as both a professional and a technologist
- Passionate about leveraging cutting-edge technologies to enhance business operations and drive efficiency