IT Manager
| Company | Hippocratic AI |
|---|---|
| Location | Palo Alto, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- 10+ years of hands-on experience with productivity SaaS platforms (e.g., Google Workspace/GDrive, Office 365/OneDrive)
- Proficiency with MacOS laptops, programs, and fleet management tools (e.g., Jamf, Kandji)
- Familiarity with access and identity management systems (SSO, LDAP, VPN, Okta, Duo)
- Knowledge of cloud platforms (e.g., AWS, GCP, Azure)
- Experience with collaboration tools (e.g., Jira, Confluence, GitHub, Zoom, Meet, Slack)
- Proven ability to debug complex problems with minimal information
Responsibilities
- Interact directly with employees to remotely triage application, laptop, network, and access issues
- Manage user onboarding, offboarding, and IT procurement processes
- Implement corporate security policies through appropriate software solutions
- Administer and manage cloud-based tools, including application provisioning and automation
- Ensure team productivity by troubleshooting and resolving issues related to AV systems, shipping, and other operational needs
- Provide detailed attention to IT systems while maintaining clear and effective communication
Preferred Qualifications
- Experience with GitHub
- Databases
- Backup and disaster recovery systems
- Linux
- Understanding of application-relevant security concepts, including certificates, VPNs, and encryption
- Basic command-line proficiency
- In-depth knowledge of operating systems (Windows, Linux, macOS)
- Networking fundamentals (TCP/IP, DNS, DHCP)