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IT Manager
| Company | ASM Global |
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| Location | Ontario, CA, USA |
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| Salary | $85000 – $95000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- A minimum education level of: BS in IT or Computer Science preferred.
- 5+ years of experience in IT or Computer Engineering
- Experience with Microsoft O365 Administration
- IT Support experience
- Experience with networking, telephony, troubleshooting, project management, and technical support
- Ability to learn and solve problems
- Interpersonal skills and ability to work in a team environment
- Strong verbal and written communication skills
Responsibilities
- Oversee Toyota Arena and Ontario Convention Center’s technologies and services, including user-related incidents and requests in a Windows and Macintosh environment.
- Supporting network, internet, and telephony systems by providing network, wireless access and telephony needs as requested by business stakeholders.
- Manage and deliver tech services for events held at Toyota Arena and Ontario Convention Center in addition to onsite support.
- Manage and develop standard operating procedures for Toyota Arena and Ontario Convention Center to help manage and support its technology systems.
- Manage and schedule full-time, part-time, event support staff and third-party vendors that are needed to support Toyota Arena and Ontario Convention Center business as well as events.
- Employee onboarding, offboarding and changes, direction from HR and hiring manager, set up equipment, software, etc. for new users, collect equipment, shut off access for exiting, work with hiring managers to provide any IT support new employee needs.
- Oversee related contracted maintenance agreements. Develop bid specifications, renewal agreements, and manage all other related items to ensure that acceptable and quality performance levels are achieved.
- Manage all cellular 3rd parties under contract with the Joint Powers Authority (JPA). Manage physical access needs, repair requests, service modifications and improvements.
- Develop and execute strategic initiatives focused on venue technology and moving the business forward. Develop and execute plans that focus on operations excellence to increase overall efficiency.
- Keep inventory of technologies systems for Life Cycle Management and budgeting purposes. Establish budgets capturing capex costs for technology investments.
Preferred Qualifications
No preferred qualifications provided.
