IT Manager
| Company | Cyngyn |
|---|---|
| Location | Menlo Park, CA, USA, Mountain View, CA, USA |
| Salary | $110000 – $140000 |
| Type | Full-Time |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Mid Level, Senior |
Requirements
- Associate or Bachelor’s degree in Computer Information Systems, Information Technology or equivalent experience in an IT role
- Strong knowledge of systems and networking software, hardware, and networking protocols
- Experience with scripting and automation tools
- Familiarity with various operating systems and platforms (Mac, Windows, Linux)
- Account Management experience
- Working knowledge of virtualization (Docker, VMware etc.,)
- A proven track record of developing and implementing IT strategy and plans
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
- Detail-oriented and data-driven
- Ability to work in a dynamic environment supports cross functional teams.
Responsibilities
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization ensuring best in class security systems and best practices
- Lead help desk support efforts for the company, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner. Maintain and scale ticketing system for daily support efforts Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
- Implement, monitor, and continuously improve cybersecurity measures to protect systems, networks, and data against unauthorized access and threats.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Responsible for capacity, storage planning, database performance as well as maintaining SW and tools licenses & renewals.
- Managing new hire onboarding setups and provide training to users on new applications, technologies and equipment
- Help manage relationships with IT contractors and vendors
- Set up new equipment for new users and assist with relocation of existing users due to moves, promotions, etc.
- Network administration (setting up switches, routers,site-to-site VPN, etc.)
- This position may require occasional nights and weekends support to the teams
Preferred Qualifications
-
No preferred qualifications provided.