IT Manager

IT Manager

Requirements

• Bachelor’s Degree in Computer Science or a related technical discipline or 5+ years of professional Information Technology management experience
• Strong knowledge of IT security, encryption, mobile device management, VOIP telephony, macOS management, Ubuntu Linux, and computer networking
• Experience managing Apple computers in an enterprise environment of 1000+ devices
• Experience with applications management, preferably including Google G-Suite, Okta, Slack, and similar enterprise tools
• Experience in management and development of team members ranging from junior IT administrators to seasoned system administrators
• Strong verbal and written communication skills
• Strong problem-solving skills, analytical thinking, and creativity
• Ability to work in a fast-paced environment and effectively interact with numerous individuals and managing concurrent high-visibility priorities.

Responsibilities

• Manage a Global IT team, ensuring best practices and consistency
• Ensure SLA’s, response times and recovery time objectives are met
• Effectively lead the maintenance and development of systems management platforms, help desk tools, alerting, and account provisioning/deprovisioning systems and processes
• Automate routine and repetitive tasks to automate team efficiency
• Lead IT’s Zero Trust projects and be a champion and thought leader in the area
• Partner with the Information Security team to align IT Zero Trust projects with the Zero Trust strategy they have in place
• Ensure that IT systems are highly available, security controls are up to standards, and access controls and processes meet Zero Trust requirements
• Own and deliver evidence for a range of SOC2 compliance controls
• Develop and maintain technical and procedural documentation for the team to execute against
• Develop and execute system patching routines across a diverse set of operating systems and applications
• Manage Okta security and configuration (including auditing, account cleanup, access workflows, and optimization)
• Engage with stakeholders across the company on new technology procurement, ensuring they are properly documented and securely managed
• Work with a variety of vendors to deliver managed laptops and other office technology to multiple countries around the world, even beyond where we have offices
• Contribute to organizational policy regarding technology standards and strategic planning.

Preferred Qualifications

No preferred qualifications provided.