IT Infrastructure Manager

IT Infrastructure Manager

Requirements

• Bachelors Degree in Computer Science or a related field
• Six (6) years of experience managing and implementing IT infrastructure systems, which includes two (2) years of IT supervisory or management experience
• Must possess a valid Arizona driver’s license or have the ability to obtain by the time of hire
• Prior to hiring, the Sheriff’s Office requires that all candidates pass a background review.

Responsibilities

• Directs the construction, installation, maintenance, operation, and performance management/measures of complex IT infrastructure systems and related support items.
• Provides technical expertise and advises management on voice, data, wireless, video, and 911 support and related networking requirements.
• Develops, implements, and maintains standards, policies and procedures for installing, troubleshooting, repairing and maintaining infrastructure, telecommunications, and video equipment.
• Builds effective working relationships with customers and vendors and consults on service delivery needs; ensures that timely and courteous customer service is provided.
• Researches, reviews, and recommends state-of-the art infrastructure, telecommunication, video, and network systems to fulfill business requirements.
• Supervises staff including hiring, training, coaching, disciplining, and evaluating performance.
• Assesses staff and develops training plans to ensure skills stay current with technology requirements for current and future work assignments.
• Fulfills departmental requirements for providing work coverage and administrative notification during personnel absences.
• Promotes efficient, cost-effective uses of advanced technologies.
• Collects and reports complex data for departmental statistics.
• Participates in or leads teams in development of requests for proposals, evaluating bid responses, selecting infrastructure and telecommunications vendors; monitors contract performance after implementation.
• Participates in department disaster recovery planning and systems security administration.
• Develops and prioritizes budget issues for submission during the annual budget cycle; manages operating budget for the division.
• Represents the Sheriff’s Office on various County, justice and law enforcement committees and workgroups.

Preferred Qualifications

• Eight (8) years of experience managing and implementing IT infrastructure systems, which includes four (4) years of IT supervisory or management experience
• Prior experience with Microsoft Office 365
• CISSP, ITIL, Azure certifications, or similar IT certifications.