IT Infrastructure Applications Lead
| Company | AlixPartners |
|---|---|
| Location | Southfield, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Minimum five (5) years’ experience in IT, including substantial hands-on experience administering and supporting Microsoft 365 (or Office 365) environments.
- Bachelor’s degree in information technology, Computer Science, Engineering or related field (preferred) or the equivalent in training and experience.
- Experience in a 24x7x365 service delivery model supporting mission-critical business operations.
- Experience in delivering IT projects or improvements (such as migrations to Microsoft 365, tenant reorganizations, or security enhancements).
- Exceptional leadership presence with a collaborative approach.
- Proactive and resourceful mindset towards challenges.
- Excellent verbal and written communication skills in English.
- Flexible and adaptable to change.
- Proficient knowledge of general enterprise IT principles and practices, including experience with both hardware and software designs including workflows.
- Proven analytical and problem-solving skills with the ability to quickly research new platforms and issues.
- Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.
Responsibilities
- Manage Microsoft 365 Environment: Administer and maintain the Microsoft 365 tenant (including Exchange Online, Teams, etc.), ensuring it is configured for optimal performance and reliability.
- Security and Compliance: Implement and enforce security measures and compliance policies across all Microsoft 365 services as directed by the security teams.
- Optimizing Collaboration Tools: Continuously optimizing collaboration tools to improve user productivity and support a growing hybrid workforce.
- Escalation & Troubleshooting: Act as the highest escalation point for Microsoft 365 issues, troubleshooting and resolving complex technical problems that are escalated.
- Project Oversight: Plan and execute Microsoft 365 projects and upgrades (such as migrations, new feature deployments or integrations).
Preferred Qualifications
- Bachelor’s degree in information technology, Computer Science, Engineering or related field (preferred).
- Experience coordinating with cross-functional teams (such as security, compliance, or support teams) on such projects is a positive.