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IT Helpdesk Specialist 2
| Company | Natera |
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| Location | Austin, TX, USA |
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| Salary | $25 – $27 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Degree in technical field or equivalent work experience and applicable certifications.
- 1-3 years desktop technology and user support experience in a technical enterprise environment.
Responsibilities
- Investigate, recommend, design, deploy and sustain solutions/technologies to assist with IT and end user needs.
- Manage issues, communication and resolution via email, phone and ticketing system. Follow up with customers is key to ensure issues are resolved appropriately and build customer relationship and quality support.
- Participate in projects to enhance the overall process and tool-set used by IT to serve the needs of Natera including but not limited to: virtualization, centralized user and IT asset management and support, software license management, monitoring and Alerting, identity and user management, network and compute platform improvement.
- Perform other duties as assigned.
Preferred Qualifications
- IT experience within a HIPAA controlled biotech, pharma or healthcare enterprise is preferred.
- Strong successful history with Microsoft and Apple desktop technology support and troubleshooting.
- Strong history of desktop applications support, e.g. Google Apps, Office365, etc.
- Strong history of desktop standards development and automated image desktop configurations.
- ITIL foundations certification preferred.
- Microsoft Systems Center and AD management preferred.
- Atlassian Jira, ServiceDesk and Confluence experience preferred.
