IT Help Desk Technician Level I
| Company | Schomp |
|---|---|
| Location | Salt Lake City, UT, USA, Murray, UT, USA, Layton, UT, USA |
| Salary | $22 – $27 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or equivalent work experience.
- 2 years Desktop Support/Helpdesk Technician experience preferred.
- Excellent communication and listening skills required.
- Research and troubleshooting skills.
- Must possess and maintain a valid driver license.
- Must possess and maintain an acceptable Motor Vehicle Record (MVR).
Responsibilities
- Basic understanding of networking fundamentals (e.g., IP addressing, DNS, DHCP, etc.).
- Familiarity with Level 1 support tasks, including but not limited to: Imaging and deploying hardware (laptops, desktops, printers), Troubleshooting Windows and Mac OS issues, Managing user accounts and permissions, Assisting with mobile device management, Supporting basic AV setups for meetings, Handling ticketing system requests and documenting resolutions.
- Prioritize, respond to and resolve IT-related issues promptly, ensuring high customer satisfaction. Log and track all support requests in the ticketing system.
- Provide first-level technical support to end-users via phone, email, or in-person, including new employee IT orientation.
- Diagnose and troubleshoot hardware, software, and network problems.
- Guide users through step-by-step solutions for technical issues.
- Escalate unresolved issues to higher-level support teams or vendors as necessary.
- Perform routine maintenance on IT systems and infrastructure.
- Install, configure, and update software and hardware as required.
Preferred Qualifications
- 2 years Desktop Support/Helpdesk Technician experience preferred.