IT Help Desk Technician
| Company | PlayStation Global |
|---|---|
| Location | Santa Monica, CA, USA |
| Salary | $31 – $34 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Proficiency building PCs and working with PC hardware
- Strong client-facing customer service and communication skills
- Strong troubleshooting skills
- Strong understanding of the Microsoft Windows 10/11 operating systems
- Proficiency in Microsoft Office 365: Word, Excel, PowerPoint, Microsoft Teams, and Outlook
Responsibilities
- Build custom PC workstations on-site on a regular basis
- Serve as first point of contact for hardware and software technical issues
- Perform remote and local troubleshooting and diagnostics
- Install, modify, and repair computer hardware, software, and peripherals for users
- Assist with equipment setup and deployment to local and remote users
- Follow up with users and see problems through to resolution
- Document instructions and resolutions
- Properly escalate unresolved queries to the next level of support
- Organization and inventory of IT hardware
- Shipping and receiving IT hardware
- Movement of user equipment and or servers throughout the office
- Additional responsibilities may be assigned as needed
Preferred Qualifications
- Operating Systems: Windows 11, Ubuntu
- Languages: Python, SQL, PowerShell, Bash
- Software: JIRA, Confluence, Slack, Perforce, Zendesk, Adobe Suite, EzOffice Inventory, Miro
- Scripting and automation
- Familiar with A/V systems
- Familiar with live streaming hardware and software
- Familiar with Sony PlayStation hardware and peripherals