IT Generalist

Bachelor’s degree in Computer Science, Information Technology, or a related field
5+ years of experience in IT support and network administration, with expertise in the Microsoft stack and cloud-based solutions
Strong knowledge of network infrastructure, including LAN, WAN, routers, switches, firewalls, and VPNs
Experience with Windows Server, Active Directory, Exchange, and other Microsoft technologies
Experience with cloud-based solutions such as Azure, Office 365, and SharePoint
Knowledge of AWS cloud services such as EC2, S3, and RDS
Knowledge of IT security principles and best practices
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team

Working with our MSP, provide end-user support for all IT related issues, including troubleshooting and resolving hardware, software, and connectivity problems
Working with our MSP, manage our network infrastructure, including setting up and maintaining network equipment, ensuring network security, and monitoring network performance
Ensure the security and reliability of our systems by implementing and maintaining security measures, conducting regular system backups, and performing system updates and patches
Manage our IT assets, including inventory management and software licensing
Participate in the selection and implementation of new IT systems and technologies, with a focus on the Microsoft stack, AWS, and other cloud-based solutions
Document and maintain IT procedures and user guides
Assist with IT-related projects and initiatives as needed
Stay up-to-date with the latest trends and developments in IT to identify opportunities for improving our systems and processes

Relevant security certifications such as CompTIA Security+, CISSP, or CISM are a plus
Relevant IT certifications, such as MCSE, MCSA, or AWS certifications, are a plus