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IT Field Support Services
| Company | Peraton |
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| Location | Reston, VA, USA |
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| Salary | $66000 – $106000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Bachelor’s degree in IT, Computer Science, or a related field.
- 4 years of experience in an IT support or help desk role may be considered in lieu of a degree.
- Must be willing to upgrade to a TS/SCI clearance and pass a polygraph – Contract requires TS/SCI with poly.
- Basic knowledge of Windows and macOS operating systems.
- Familiarity with Microsoft Office 365, email troubleshooting, and common software applications.
- Excellent communication and customer service skills.
- Ability to work independently and in a team environment.
Responsibilities
- Respond to help desk tickets, emails, and phone calls, providing first-level technical support.
- Troubleshoot hardware and software issues for computers, printers, mobile devices, and other IT equipment.
- Assist with setting up new user accounts, password resets, and access requests.
- Install, update, and configure software applications.
- Maintain accurate documentation of support requests and resolutions.
- Escalate complex issues to higher-level IT staff when necessary.
- Assist with IT asset management and inventory tracking.
- Provide basic training to employees on IT policies and best practices.
Preferred Qualifications
- Experience with ticketing systems like ServiceNow, Zendesk, or similar.
- Basic networking knowledge (IP addresses, routers, VPNs, etc.).
- IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals are a plus.
