IT Field Services Technician
| Company | Morgan & Morgan |
|---|---|
| Location | Philadelphia, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 2+ years of experience in an IT Service Desk role
- Experience in Office 365 and Active Directory Services
- Basic understanding of Networking and wiring configurations
- Remote access technologies (VPN terminal services, published apps etc.)
- Ability to assist others with complex issues in a professional manner
- Ability to manage and prioritize incidents, requests, and tasks
- Strong problem analysis and problem-solving skills
- Excellent written and verbal communication skills
- Resourceful, well organized, highly dependable, efficient and detail oriented
Responsibilities
- Provide friendly, professional on-site support to users in their assigned region(s).
- Create, monitor, track, schedule, update and close tickets within ServiceNow within SLA.
- Respond to and resolve tickets escalated from the Service Delivery teams to Field Services
- Collaborate with vendors to resolve issues as necessary
- Maintain, organize, and order stock of IT hardware within their region
- Establish and build relationships with local leadership and staff and seek solutions to improve their daily workflow
Preferred Qualifications
- Preferred experience working with ServiceNow, Salesforce, and VMware