IT Enterprise Desktop Administrator
| Company | Inova |
|---|---|
| Location | Leesburg, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior |
Requirements
- Associate degree; or HS Diploma/GED and 2 years of relevant professional experience in addition to the minimum experience required
- 1 year experience in supporting a desktop environment with both basic administration and problem-resolution of Microsoft Windows seven and Windows 10 and above issues
Responsibilities
- Performs configuration of all peripherals to ensure working systems enable customers to be productive in their roles.
- Provides input, consistent with policies and procedures, to other Information Technology staff to define and manage warranty standard operating procedures (SOP) and repairs.
- Communicates problem solving measures taken for inclusion into SOP and policies so that recurring problems can be resolved.
- Proactively identifies and implements successful preventive measures for basic issues affecting desktops, printers and WOWs.
- Works from pre-defined SOP and checklists to ensure operating systems and systems software components are properly installed/configured for the enterprise desktop environment.
- Communicates proper procedures for system requests/maintenance, current task/project priorities and alternatives to requests for services that do not meet standards.
- Responds to and works tasks related to basic configuration problems of desktop infrastructure. Performs warranty repairs/warranty assessments and fixes.
- Ensures basic updates of documentation of procedures/standards on the proper imaging and configuring of operating systems software are complete and accurate.
Preferred Qualifications
- Previous Desktop Administrator in a healthcare/hospital environment preferred.